Billing Support Representative I - Remote PST

The Billing Support Representative’s role is to be the primary contact for billing questions received from patients, clients, and payors. In this role, Billing Support Representative provides client and patient support for billing-related issues, including but not limited to communicating estimated out-of-pocket costs, offering assistance options, providing billing status, quoting pricing, collecting payments and reviewing patient correspondence. The Billing Support Representative is an entry-level position for individuals who are new to the industry and are still mastering the required skills and responsibilities with supervisory support.

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Essential Functions

• Provide support to clients and patients in a timely and professional manner
• Use critical-thinking and problem-solving skills to generate appropriate solutions for billing issues
• Retrieve inbound requests through a minimum of one channel, respond to the client’s or patient’s needs or direct them to the appropriate party
• Correspond with patients via phone, email, chat, or text to provide and request information needed to successfully bill for testing
• Document all client, patient, and payor interactions within Ambry systems completely and thoroughly
• Review, identify, and process documents appropriately
• Understand frequently asked questions regarding Ambry products and processes, utilizing resources as needed
• Assist with incoming inquiries from patients and clients, providing one-touch resolution whenever possible for all billing-related issues
• Demonstrate the following skills and abilities: Organize and attach documents to its corresponding caseReal-time direct client communicationInter-departmental communication and coordinationPreliminary billing and insurance knowledgeCommunicate intermediate knowledge of Ambry products and systems to internal teams
• Other duties as assigned

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Qualifications

• 1+ years of experience in billing support
• Possesses a high school degree or higher (Bachelor’s degree preferred, but not required)
• Knowledge of CPT & ICD10 codes, medical terminology, insurance plans and processes
• General- Excellent telephone and communication skills. Capable of excelling within a team environment. Capable of accomplishing workload and additional projects with no supervision. Ability to communicate effectively, attention to detail, ability to prioritize work, working knowledge of standard office equipment (printers fax machines, phone systems, office software and internet). Flexibility regarding job assignments
• Software Skills- Working knowledge of Microsoft Office, Google Chrome, and internet usage required. Salesforce or other case management software preferred
• Language Skills- Ability to read and interpret documents and Ambry requisitions, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively one-on-one, in group settings, with clients and with employees of the organization
• Mathematical Skills- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
• Reasoning Ability- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Certificates, Licenses, Registrations- none required

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Preferred

• Previous experience in health care or clinical laboratory administration is preferred
• Previous experience in customer service, specifically patient-facing in a health or wellness setting, is preferred
• Previous experience in insurance billing, including insurance verification, authorization, or collections