Benefits Operations Specialist - US

This is an exciting time to join Remote and make a personal impact in the global employment space joining our Benefits team as Benefits Operations Specialist.

In your role, you will have the opportunity to develop yourself as an experienced international Benefits Specialist. Check out the 90+ countries in which we already operate here.

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You will report to our Benefits Operations Manager.

What you bring

• Experience in HR Operations - employee Benefits
• Obsessed to provide an excellent customer service experience
• Strong organizational and time management skills
  • you constantly prioritize workloads
  • you thrive to meet deadlines
• Strong verbal, written, and interpersonal skills to interact internally and externally at all levels
• Ability to work in a fast-paced environment and multi-task effectively
• You are a manager of one
• Proficient in Zendesk, Notion, Slack, Google suite; ability to learn other programs as required
• Writes and speaks fluent English
• It's not required to have experience working remotely, but considered a plus

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Key responsibilities

• Process and solve tickets and escalations in Zendesk/e-mail
  • Provide delightful support to Employees and Clients re: Benefits in multiple areas
    • Benefits plans key attributes, including pricing, coverage and claims
    • Benefits plans enrolment and unenrollment
    • Benefits invoicing / billing
    • Benefits Remote platform
    • Benefits vendors’ platforms
• Execute with care and precision data related tasks (preparation, entry, download etc.)
• Help define/detail and execute on Standard Operating Procedures
• Work closely and effectively within the Benefits team and with other Remote departments to analyse customers’ needs and deliver delightful solutions and experiences
• Be able to provide analytical, administrative and technical support in maintaining the benefits programs to ensure smooth administration of plans and policies.
• Maintain the operations process documents and be able to find automation possibilities to streamline process
• Constantly research and systematically distill written knowledge in Notion
• Be able to go from “scout to scale” and actually start things up and get things done
• Be an internal and external champion of Remote's values and Benefits team's goals

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