Associate Network Engineer - New Grad

Reporting to the Services organization, you will play a hands-on role in delivering network solutions and providing post-sales technical support. You’ll work closely with internal teams, service partners, and customers to ensure seamless deployment, reconfiguration, and ongoing improvements of Ciena’s solutions.

• Lead solution delivery activities including remote deployment support, network migrations, and acceptance testing
• Support partner engineers during deployments and act as an escalation point for technical queries
• Review and validate Technical Deployment Package (TDP) content with internal and external stakeholders, ensuring all details are clear and executable
• Collaborate with Sales Engineers, Project Managers, Technical Support, and Field Service to resolve design or product-related issues
• Maintain detailed as-built documentation for future upgrades and reference
• Participate in customer kick-off calls and provide guidance to pre-sales teams to align network design with serviceability standards
  

The Must Haves

• B.S. in Electrical Engineering, Optical Engineering, or related discipline
• Experience in a network engineering or related technical role
• Basic theoretical and/or practical knowledge in one or more areas:
  • Layer 0/1 (SDH, DWDM, ROADM, Control Plane, etc.)
  • Layer 2-3 (IP protocols)
  • Scripting/DevOps (e.g., Python, Java, Ansible)
• Strong customer service and communication skills, including fluency in German (native) and English (written and verbal)
• Proficiency in MS Office applications (Visio, Excel, PowerPoint)
• Ability to manage multiple projects, analyse technical data, and translate designs into deployable solutions
• Flexibility to travel (~25%) and support night-time maintenance windows (~25%)

Assets

• Experience collaborating in matrixed teams across functions like engineering, support, and field operations
• Comfortable managing multiple projects and resolving technical issues under tight timelines
• Strong documentation and process development skills
• Availability to travel (~25%) and support night-time maintenance windows when required
• Customer service-oriented mindset with a desire to build a technology-focused career