Associate Help Desk Support Technician

• Associate Help Desk Support Technicians will provide front-line technical support for all Sanford Health patients and employees.
• The help desk is here to serve and support our customers when they need it to ensure our healthcare operations runs smoothly.
• The Associate Help Desk Support Technician will serve as the first point of contact for Sanford MyChart patients needing login and technical assistance.
• They will perform password resets and login assistance for all Sanford employees as well as utilize knowledge resources for troubleshooting and escalate unresolved issues to next-level support.
• Technicians will identify and suggest possible improvements to patient and employee experience and deliver exceptional customer service to all callers.
• They will engage in on-going training and development (including certification) to prepare them for next-level support and promotional advancement.

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Qualifications

• High school diploma or equivalent preferred. Associates’ degree in technology related field strongly preferred.