Associate Engineer, Product Support

Trinity Life Sciences is seeking a motivated and detail-oriented Production Support Engineer to join our Data & Analytics team. This role is ideal for someone early in their career who is eager to learn and grow within a fast-paced production environment. You will support system reliability, contribute to release management, enhance monitoring capabilities, and participate in on-call rotations to ensure seamless operations.

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Key Responsibilities

Production Monitoring & Incident Response

• Monitor production systems to ensure uptime and performance
• Respond to alerts and troubleshoot issues under guidance from senior team members
• Document incidents and resolutions for future reference

Production Release Management

• Assist in coordinating and executing production releases
• Validate deployments and ensure proper rollback procedures are in place
• Collaborate with development and QA teams to ensure release readiness

Monitoring Enhancements

• Contribute to improving system monitoring and alerting tools
• Help identify gaps in current monitoring coverage and propose enhancements
• Support implementation of new dashboards and metrics

Automation & DevOps Support

• Assist in automating routine support tasks and deployment processes
• Learn and apply DevOps tools and practices (e.g., Git, Jenkins, Docker)
• Support CI/CD pipeline maintenance and configuration

SQL & Data Operations

• Write and optimize basic SQL queries for data validation and troubleshooting
• Support database maintenance and performance tuning under supervision

On-Call Support

• Participate in on-call rotation to provide after-hours support for critical issues
• Escalate incidents appropriately and ensure timely resolution

Team Collaboration & Communication

• Work closely with DevOps, engineering, and analytics teams to resolve issues
• Communicate production status and incident updates to stakeholders
• Participate in team meetings and contribute to operational planning

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Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 1–2 years of experience in production support, technical operations, or DevOps
• Basic proficiency in SQL and scripting (e.g., Python, PowerShell)
• Exposure to cloud platforms (preferably Azure) and ETL workflows
• Familiarity with DevOps tools and concepts is a plus
• Strong problem-solving skills and eagerness to learn
• Excellent communication and teamwork abilities
• Willingness to participate in on-call rotations