Associate Customer Care Representative - Flex

This position involves telephone contact to assist and service policy holders with their insurance needs. Ideal candidates will possess prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills.

Candidates Also Search: Remote Customer Service Jobs

Responsibilities: 

• Conduct professional telephone conversations to service customer accounts in a high call volume environment 
• Problem-solve and use time effectively to multitask and prioritize work 
• Assist customers with various billing and policy change transactions over the phone 
• Gain customer trust and respect by establishing and maintaining effective relationships 
• Demonstrate a high standard of customer service  
• Collaborate with others in a team setting

Candidates Also Search: Remote Sales jobs

Qualifications 

• High school diploma or equivalent education required 
• Previous customer service and sales experience
• Excellent interpersonal and communication skills 
• Computer keyboard and processing skills 
• Previous insurance background is a plus, but not required 
• After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)