Assistant Counsel, Government, Policy and Regulatory Affairs

In this role, you’ll:

• Proactively monitor and track Policy and regulatory developments relevant to Twilio in APJ.
• Own and drive key GPRA APJ processes, including newsletters, and knowledge-sharing updates.
• Track and ensure regulatory compliance obligations such as reporting requirements into regulators are met in a timely manner.
• Provide project management and administrative support to senior attorneys and policy leads, including tracking deliverables, maintaining work plans, and coordinating inputs across internal stakeholders.
• Assist with drafting, research, and document preparation, ensuring timely follow-up on action items and helping organize materials for filings, meetings, and regulatory engagements.
• Respond promptly to requests and questions from internal stakeholders, summarizing, and communicating regulatory requirements in a clear, concise, succinct and business friendly way.
• Support internal and external regulatory meetings.
• Accurately manage complex legal and regulatory information, structure workflows to meet competing deadlines, and proactively identify compliance risks.       
• Design and maintain compliance and regulatory document systems ready for reporting or audit processes. Ensure effective version control where needed.                                                                                                                           
• Lead workflow design and process improvements, track regulatory and compliance metrics and enhance team efficiency. 
• Engage with senior lawyers and decision makers to advance work programs and ensure timely delivery of internal and external objectives.
• Maintain accurate and timely updates in internal systems, including Airtable, track regulatory workstreams and enable the team to plan and follow up effectively.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required

• Either JD, LL.B. or equivalent degree, or equivalent practical experience.
• 3 - 4 years PQE  
• Experience working in law, policy or regulatory in Australia, New Zealand or another relevant APJ jurisdiction.
• An understanding of telecoms and tech regulatory frameworks in the APJ region or an understanding of other highly regulated industries such as financial services or energy.
• Experience advising on regulatory compliance matters at a law firm, in-house, or government agency.
• Demonstrates a collaborative spirit, contributing positively to team dynamics while also possessing the ability to work independently and drive initiatives forward autonomously.
• Critical thinking, good judgment, and ability to balance priorities, resources in order to deliver on concurrent projects.
• Takes ownership of workstreams by maintaining clear task overviews, tracking deadlines, and driving execution in collaboration with the wider team.
• Demonstrates strong organizational skills by coordinating across internal functions and ensuring timely delivery of priorities, while also actively contributing to execution.
• Familiarity and experience in drafting regulatory filings and legislative consultation submissions.
• Experience managing responses to regulatory communications, enforcement actions, and other regulatory inquiries and consultations.

Desired

• In-house, government, regulator, or law firm experience working on telecommunications policy, law and regulation (or other highly regulated tech industry) and the development of compliance strategies, governance, and frameworks, ideally across multiple jurisdictions.
• Experience developing, evaluating, and maintaining programs that ensure regulated products and services comply with laws, regulations and industry standards.
• Experience managing and driving the completion of compliance projects and partnering effectively with cross-functional teams.
• Knowledge of German, French, Spanish, Italian, Portuguese, Japanese or other languages is a plus.
• Policy, legal, regulatory, compliance or relevant advanced degree/experience.