Analyst, Chargeback Operations

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Responsibilities

• Handle all Chargeback and Sales Tracing operational activities, including timely and accurate processing, systematic controls, accounts receivable management, and distributor financial settlements.
• Partner with Contract Operations, Offer Development, and Customer Care to support continuous improvement initiatives, identify root causes, and implement operational enhancements.
• Collaborate with Distributor partners to strengthen the end-to-end chargeback process, focusing on procedures, prevention, accountability, and timely settlements to reduce financial risk.
• Facilitate regular collaboration calls to review file processing status, key metrics, and action log follow-ups.
• Partner with the Chargeback Resolution Team to track, monitor, and communicate disputed lines for resolution.
• Work with IT partners to ensure business requirements are met and technical functionality supports operational needs.
• Support a Continuous Improvement (CI) plan to harmonize processes and procedures.
• Align and complete workload consistent with established metrics/KPIs and service level expectations related to operational effectiveness, preventative analytics, and customer satisfaction.
• Contribute to initiatives that promote best industry practices to improve pricing accuracy, eliminate errors, and streamline processes.
• Enforce to policies and procedures outlined in the contracts playbook, business guidelines, and chargeback processes.
• Maintain updated desktop procedures to ensure standardized team processes that reflect best practices in efficiency and accuracy.

Qualifications

Education

• Bachelor’s degree preferred
• A minimum of 2 years of relevant experience may be considered in lieu of a degree

Experience

• Minimum of 1 year of experience in Commercial Contracting or Chargeback operations within the medical device or related healthcare industry is nice to have
• Strong understanding of chargeback operations, pricing claims management, contract operations, policy and process development, contracting technologies, and automation capabilities

Knowledge and Skills

• Proficiency with Excel is a must
• AS400/SAP experience is nice to have
• MS Access, Qlik, Power BI, and Vistex SAP ERP systems, along with experience in analytics and reporting solutions is nice to have
• Comfortability leading internal and external calls is a must
• Demonstrated growth mindset and ability to identify opportunities for continuous improvement and drive change.
• Strong influencing skills and ability to build and maintain cross-functional business partner relationships.
• Proven ability to navigate and collaborate effectively across matrixed and cross-functional organizational structures.
• Effective communicator with a customer-centric approach.
• Ability to resolve challenges by engaging the right stakeholders and fostering teamwork across functions.