Admissions Specialist

The Admissions Specialist I will be responsible for fielding admissions inquiries and will serve as the front door for families seeking care with Equip. The Admissions Specialist I requires strong communication and relationship skills, a love of data and spreadsheets, and a can-do attitude. The Admissions Specialist I is passionate about evidence-based care, enjoys learning and growing as a team, is comfortable with the dynamic and collaborative nature of the company, and is a curious, creative, and optimistic individual.

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Responsibilities

• Consistently meet or exceed assigned targets by effectively fielding all inbound inquiries such as hand-offs from the Admissions Inquiry team or direct referrals from providers.
• Collect and document all relevant data into Equip’s proprietary EMR software in a timely manner.
• Coordinate with internal teams to meet the needs of patients and their families, monitor medical records, and ensure patients meet admissions criteria.
• Foster relationships with referring providers by being the “expert” in Equip Health.
• Utilize problem solving and sales skills to maintain urgency and drive to seek treatment.
• Monitor medical records and collaborate with Medical Directors on admissions criteria
• Adhere to HIPAA compliance in managing the collection of personal health information, insurance information, financial details, and other sensitive information.
• Ethically and empathetically relate to patients and families throughout the admissions process.
• Perform other duties as assigned.

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Qualifications

• 1+ years experience working in mental health admissions or a sales related role.
• Degree in psychology, business administration, or other health related fields preferred.
• Strong interpersonal skills, phone presence, and adept at building strong working relationships.
• Key analytical abilities to collect, analyze, and use Admissions data to learn and improve.
• Strong understanding of the healthcare landscape.
• Excellent organizational awareness, adaptability, and conflict management skills.
• A passion for living our mission and values.
• Spanish speaking is a plus.