Account Coordinator

An Account Coordinator is responsible for working with the account management team to continually support and build a long-term relationship with one of our largest clients. The Account Coordinator will support the Account Director in the day-to-day management of the account to ensure that service is delivered to the standards required by both Anuvu and the customer.

Location: Chicago, IL USA

Remote Options: This role will be a remote position working from your home office.

What You’ll Be Doing 

•  Provide our clients with the best customer experience in the industry
•  Ensure the timely and successful delivery of our solutions according to customer needs, objectives and SLA's.
•  Manage day-to-day service delivery in partnership with the Content Curation and Content Operations teams.
•  Clearly communicate the progress of initiatives to internal and external stakeholders.
•  Build and maintain strong, long-lasting relationships
•  Exemplify the company core values and behaviors. 

Expectations

•  Ability to juggle multiple tasks, whilst maintaining attention to detail.
•  Experience reviewing and interpreting data sets
•  Flexible approach to working time, to meet the needs of our customers

What We’re Looking For

•  Previous experience in an account management or customer service oriented supporting role
•  Demonstrable ability to communicate, present and influence key stakeholders.
•  Experience with MS Excel data analysis tools preferred but not required
•  Experience with MS Suite of tools preferred but not required
•  Design thinking and some design tool experience preferred but not required
•  AI and emerging technologies - Not essential, though the ideal candidate demonstrates curiosity (but not reliance) in tools like Large Language Models (e.g., ChatGPT) and can swiftly adapt to new innovations for workflow improvements.